Credit Manager

HOTEL JOB DESCRIPTION
TITLE: Credit Manager
DEPARTMENT: Finance
REPORTING LINE: Financial Controller


SCOPE:
Responsible for all aspects of credit control in accordance with hotel policy.

RESPONSIBILITIES:

• Responsible for maintaining the debtors ledger, Regular review of the aged trail balance,
Collection calls, Identifying and following upon doubtful accounts.
• Reconcile all credit card charges.
• Ensure credit applications for all new accounts are completed and approved.
• Post all payments received daily.
• Clear city ledger accounts at month-end.
• Resolve all account queries.
• Liaise with the Convention Services Manager in relation to invoicing of group accounts.
• Schedule and chair the monthly credit meetings.
• Track advance deposits.
• Review the high balance report daily and follow upon any problems or doubtful accounts.
• Daily review Accounts Receivable ledger, monitor incoming cheques.
• Attend rundown meetings and advise on account set-up or any necessary payment plans.
• Initiate collection action for overdue account’s and prepare for legal action those accounts necessary.
• Reply to customer queries and send copies of accounts
• Reconciliation’s and rebates.
• Liaise with Credit Card Companies.
• Participate in the preparation of the Strategic Business and Operating Plans.
• Implement opportunities for quality Team Building.
• Ensure that all associates comply with the grooming and uniform standards.
• Attend meeting as required.
• Ensure compliance with legislated heath and safety requirements within the workplace.
• Comply with all Corporate and Hotel Standards and Procedures.
• Promote by example the principles of “The Power of Service”.
• Actively promote a work environment which cares for guests and associates alike.

It
is not the intent of this job description to cover all aspects of the
position but to highlight the most important areas of responsibility.


KEY COMPETENCIES
Management skills
Negotiation skills
Organisational & time management skills
Keyboard/Computer skills
Analytical and numerical skills
Professionalism
Communication skills (written/verbal)
Initiative
Assertiveness
Legislation knowledge
Guest focus
Effective complaint handling
Excellent telephone manner